Returns, Cancellations & Refunds Policy
I. These terms & conditions are about delivering value and about increasing transparency in our relationship so that you can make the best choices for you when you enroll for our training.
II. The full payment of covers the cost of following:
a. Your attendance for the training program
b. One copy of the students course material for certification trainings and bonus material as included in any marketing offers present at the time of your enrollment
c. Assessment & Certification for certification trainings
d. Refreshments as per the course advertisement (only applicable for in-person trainings)
III. Course participant’s commitment
a. Course participant will pay in full, by the payment due date, for courses they have booked
b. Course participant will pro-actively and with an open mind participate in their training
c. Pro-actively ensure that a safe environment is maintained for all participants to facilitate their learning
IV. Payment
a. International & remote payments are required to be made in full at the time of registration
b. For in-person payments, a minimum non-refundable deposit for an amount announced for each course individually, is required when making a booking for the full course
c. In case of any privileged pricing earned by any participant, FULL payment MUST be made within 24 HOURS of booking your seat else the pricing offer will be withdrawn
d. Bookings & booking deposit amount must be received 15 calendar days prior to course start date
e. Any remaining payment must be received 10 calendar days before start of the training for which the seat was booked
f. In case of payment plans, participant needs to remember that much of the value is being delivered upfront and hence in case of delays or defaults of installment payment(s) and/or attempts to drop out of paying the remaining amount will be considered as an unethical breach of contract
V. Attendance
a. It is the responsibility of the course participant to attend courses on which they are booked
b. Should the participant miss out on their attendance during the training, they will not be eligible for any refund. In this case, should they choose to attend the remaining of the training during a subsequent offering – it will be at the sole discretion of the office of Anil Deepchand Dagia (5th Element Behavior Consultancy) and may attract fees which will be decided on a case to case basis
VI. Returns, Cancellations & Refunds
a. No physical goods or materials will be sold or shipped from this website and hence returns of physical goods sold is, not applicable
b. In case of payments made for digital access, option for returns, cancellations & refunds is not available
c. In case of payments made for enrollment for training and/or services to be availed, option for returns, cancellations & refunds is not available
d. In case of payments made for enrollment for training, you may transfer to a later program or provide a substitute delegate at the sole discretion of the office of Anil Deepchand Dagia (5th Element Behavior Consultancy) and will attract fees which will be decided on a case to case basis. Requests for the same MUST be made in written communication
e. Claims for satisfaction guarantee must be made at the end of the first class attended, subsequent to which it will be deemed that the course participant is fully satisfied with the training and the satisfaction guarantee claim will be considered null & void
VII. Certification
a. Certification is according to the criteria provided below:
- 100% attendance
- Participation in & completion of classroom & home assignments including but not limited to participating in classroom activities, including dialogue with the course instructor and peers, mock coaching activities, experiential learning exercises
- Skills demonstrated to a satisfactory level as assessed by the course instructor
- Fulfillment of all obligations towards 5th Element Behavior Consultancy
b. Skills assessment is carried out by the instructor and the final decision resides with the office of Anil Deepchand Dagia (5th Element Behavior Consultancy) & we reserve the right to refuse certification
VIII. Illness & Other Emergencies
a. If you have an emergency or become ill and are not able to attend one or more sessions, please contact your instructor immediately. You will be expected to complete the session materials, review the session recording, and complete all assigned classwork and homework outside the live session to make up for the missed session
b. If you need to miss more than 20% of the accredited hours of the course, you will have the option to work with the instructor to cover the missed material at your own additional expense or register for another course
c. If you miss any of your group or individual mentor coaching sessions, you will need to arrange and pay for additional individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements
IX. Audio / Video Recording
a. Audio, Video, any other form of recording of the session by any participant is strictly not allowed. If anyone is found violating this condition, they will be liable to legal action
b. If any recording is made by Anil Dagia / 5th Element, all the participants will be informed
c. Any recordings made by Anil Dagia / 5th Element, will remain as Intellectual Property of Anil Dagia to be used as deemed fit at any time on any platform whether offline or online.
X. Alumni Club Access
a. Any access provided to you is a privilege extended to you and not an entitlement.
b. Access to this site may be withdrawn/terminated/blocked anytime - partially or completely, temporarily or permanently without any cause/notice of the same.